Privacy Policy

This Privacy Policy explains how Aevra (“Aevra,” “we,” “us,” or “our”) collects, uses, and protects information when you visit aevra.ai, use our dental clinic software platform, or receive communications from Aevra or a participating dental clinic. Aevra provides software to dental clinics to support treatment-plan presentation, patient communication, scheduling coordination, and related services.

By using our website, platform, or communications services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact information provided by clinic staff, patients, or website visitors, including name, email address, mobile phone number, and clinic affiliation.
• Dental and treatment-related information processed on behalf of a participating dental clinic to support treatment planning, scheduling, and patient communications.
• Usage and device data such as IP address, browser type, pages viewed, and interaction events collected through standard web analytics.
• Communication content such as messages exchanged through the platform, support requests, and inbound replies to SMS or email.

2. How We Use Information

We use information to:

• Provide, operate, and improve the Aevra platform and related services.
• Enable participating dental clinics to communicate with their patients about treatment plans, appointments, scheduling, follow-ups, reminders, and support.
• Authenticate users, prevent abuse, and protect the security of our systems.
• Respond to support requests and provide customer service.
• Comply with legal obligations and enforce our agreements.

4. How We Share Information

We share information only in the following limited circumstances:

• With participating dental clinics. Information patients provide through Aevra is shared with the patient’s dental clinic to support their care.
• With service providers (subprocessors). We use trusted vendors for hosting, messaging delivery, analytics, and security. These providers are bound by contract to use the data only to provide services to Aevra and the clinic.
• For legal reasons. We may disclose information when we believe in good faith that disclosure is required by law, legal process, or to protect the rights, safety, or property of Aevra, our users, or others.
• In a business transaction. If Aevra is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to equivalent privacy protections.

We do not sell personal information for monetary value, and as noted above, we do not sell or share mobile opt-in data or SMS consent for third-party marketing.

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records and opt-out records are retained as needed to honor consent and operate the messaging program.

7. Your Choices

• SMS opt-out: Reply STOP to any SMS message at any time.
• Email opt-out: Use the unsubscribe link in any marketing email, or contact us at support@aevra.ai.
• Access, update, deletion: Contact your dental clinic for records they control, or contact Aevra at support@aevra.ai for information Aevra controls. We will respond consistent with applicable law.

8. Children’s Privacy

Aevra’s services are intended for use by dental clinics and their adult representatives. Where a dental clinic uses the platform to coordinate care for a minor patient, the clinic is responsible for obtaining any required parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated through the platform or by other reasonable means.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at support@aevra.ai.